Artpark Visitor Guide

Permitted carry-in items

Please note: that all carry-in items are subject to security inspection at any time!

• Small Blankets (Limited size to 2ft x 4ft).
• Binoculars
• Artpark encourages fans not to bring any bags, however clutches no larger than 4 x 6 x 1.5" are permitted. 
• Small Lawn Chairs removed from Bag (when permitted. See event listing for details.) One per person. 

For shows where chairs are not permitted: Artpark will provide reasonable accommodation to all who may require one. Should you require a chair, please alert one of our attendants and a chair will be provided for you in a designated area.

• Cameras without a detachable lens (point and shoots)
• Medically necessary items
• Empty poster tubes
• Umbrellas/Ponchos
• Small Strollers

Prohibited Items

• Food and drink
• Ice/Coolers
• Animals/Pets (except working animals)
• Backpacks/Duffle Bags/Large Purses
• Cameras with detachable lenses/GoPros/Selfie Sticks
• Video and recording equipment
• Large lawn chairs: Director Style Chairs, Lounge Chairs or anything with an attached footrest 
• Inflatable loungers/"air chairs"
• Laser Pens

• Bikes/Rollerblades/Skateboards
• Illegal substances
• Glass of any kind
• Weapons, Knives, Fireworks
• Grills or cooking equipment
• Any item deemed dangerous or inappropriate

Will Call

Lower Will Call (South 4th Street Entrance) is located in the Artpark Box Office at the Mainstage Theater entrance gate. 

Location Hours: Monday-Saturday 10am-4pm, Hours extended until 9pm concert days only.

Upper Will Call (Portage Road Entrance) is located in the Information Center next to the Amphitheater entrance gate.

Location Hours: 4pm - 9pm on Amphitheater concert days only.

Ticketing

For outdoor concerts only, an additional Box Office is open 4pm - 9pm on concert days at the Upper entrance gate to the Amphitheater. This Box Office can be accessed via the Portage Rd entrance.

Children

All children regardless of age must present a valid ticket to enter the Amphitheater/Mainstage Theater area.

Third party resellers

We exclusively sell tickets at our box office and ticketmaster.com, our official ticketing partner.  Any issues with tickets bought through a third party (ticket-center, vividseats, stubhub, etc.) need to be addressed with their point of purchase.

Groups/Discounts

Group rates/Discounts We currently are not offering group rates/discounts. For VIP Sky Box Sponsorship information, click here.

Canadian Currency

Artpark no longer accepts Canadian currency at the Box Office, Amphitheater Merchandise and at Concession Stands. Credit Cards are accepted at these locations, and there is an ATM located inside the Amphitheater gates. 

Exchanges/Refunds

No refunds or exchanges. All Outdoor Amphitheater and Mainstage performances (lawn tickets) are rain or shine, no refunds are given in the event of rain. In the event of an Artpark or Artist cancellation when ticket refunds are issued by the venue, service fees are not refundable.

Lost, Stolen, or Damaged Items

Ticket barcodes can be deactivated and reissued in case they are lost, stolen or damaged. Please contact the Box Office at (716) 754-4375 for more information on this process.

Parking Lots

There are four parking lots on location at Artpark. Lots A & B (Upper Lots) are located at the end of Portage Road and Lots C & D (Lower Lots) are located at the end of South Fourth Street. There is restricted parking along Village streets, please park according to posted signage. All of parking Lot C and a portion of Parking Lot D are reserved for Sponsors and VIPs for Artpark Amphitheater concerts.

The lots are open all day, but close shortly after the end of each show. 

Bus/Limousine Parking

Designated parking is available to Buses and Limousines, see parking attendant for availability.

RIDESHARE

Rideshare pickup/drop off is at Tuscarora between South 4th and Seneca

Tailgating

There is no tailgating allowed in the parking lots. Violators will be ticketed and removed from the property. Picnics are permitted in designated areas (picnic tables and shelters).

accessible Parking

Artpark's Portage Road Lots (Upper Lots) and South 4th Street Lots (Lower Lots) both feature designated parking spaces for disabled patrons. Although there are designated accessible parking spaces in both the Upper and Lower Lots, it is recommended that disabled Amphitheater patrons use the Portage Road entrance. There are many parking spaces available in the Portage Road Lots and they are closest to the accessible deck or shuttle service for Amphitheater events.

For Mainstage shows the 4th street entrance is recommended for disabled patrons, with parking available in Lots C & D.

Bus/Limousine Parking

During Amphitheater concerts only, after 4:45pm, there is a complimentary shuttle for disabled patrons. The shuttle runs from the Upper Command Center down to the amphitheater concert area. Please note that these are the only stops for the shuttle. Patrons interested in using the shuttle service should inquire at the Upper Box Office/State Parks Police Command Center.

The shuttle service is not available for Mainstage Theater shows.

accessible Seating

Artpark has a deck located just inside the ticket gates at our Portage Road entrance for Amphitheater events and accessible seating located in select areas of the Mainstage Theater.

Entrances

Artpark's Outdoor Amphitheater opens to the public at 5pm on event nights, unless otherwise noted. It can be accessed via the Upper Park's Portage Road entrance off of Center Street or through South Fourth Street nearest the Mainstage Theater.

Re-Entry Policy

Once you have entered the gated area of the venue, no re-entry is allowed.

Chairs Policy

Chairs are not permitted for all Amphitheater shows. Please see event descriptions for details.

For shows when they're permitted only one chair per person may be carried into the venue. Chairs must be removed from their bags at security checkpoints.

Large lawn chairs, lounge chairs, tall/director style chairs, or anything with an attached footrest are not permitted. 

Bag Policy

No backpacks, duffle bags, large purses/bags are allowed. Purses/bags larger than 12" x 6" x 12" are not permitted in the Venue. Artpark will not be liable for any items left at the security gate.

Security Inspections

All persons and their belongings are subject to inspection upon entering the venue and at anytime on the property.

Front of Stage & GA Bowl Tickets

Ticket holders must present valid dated ticket to enter the gated Front of Stage or GA Bowl areas and obtain a wristband that must be worn for the duration of the show. Entrances are located on either side of the gated area.

Police/First Aid/Security

Amphitheater- Police, First Aid, and Security can be contacted at the Command Center near the Upper amphitheater gates or by calling (716) 754-2619. For assistance please address any uniformed staff member.

Mainstage- Police/First Aid/Security can be contacted by inquiring at the Main Concession Stand on the terrace.

Canadian Currency

Artpark no longer accepts Canadian currency at the Box Office, Amphitheater Merchandise and at Concession Stands. Credit Cards are accepted at these locations, and there is an ATM located inside the Amphitheater gates. 

Lost and Found

Inquiries for lost and found items can be made at the Amphitheater Command Post during outdoor shows.

Inquiries after the event can be made to 716-754-9000 ext 143. Please leave a message and you will be contacted if your item is found.

Smoking

There are 2 designated areas set aside for smokers. One next to the red brick road Amphitheater entrance gate and one at the top of the stairs on the Amphitheater hill.

Solicitations

Any persons without vending permits issued by Artpark are prohibited from soliciting contributions or distributing literature on Artpark property.

Credit Card Policy

The Amphitheater beverage areas accept major credit cards, as do most of the food vendors.

ATM

An ATM Machine is located at next to the merchandise tent for all Amphitheater concerts.
There is no ATM on site for Mainstage Theater Events.

Restrooms

Amphitheater- Full service restrooms are located in the green trailer along the brick road and the south side of the Command Center. There are several locations offering portalets and outdoor sinks around the park.

Mainstage- Full service restrooms are located on the lower terrace level. Entrances are located across from the main concession stand or aisle 3 tunnel.

Emergencies

In the event of an emergency, all uniformed staff will be utilized to direct patrons to a safe area.
Please obey park signage and instructions by uniformed staff.

Merchandise

Amphitheater- The merchandise tent (green tent) is located next to the main bar concession tent (red tent) in Amphitheater. Artpark licensed Merchandise as well as Band Merchandise will be sold from the opening of the gates until the conclusion of the event.

Mainstage- Merchandise is sold only at select events. Inquire with Uniformed staff on the day of show.

Backstage Passes

Backstage Passes are only issued by the bands. Backstage passes are neither for sale nor issued by Artpark.

Concessions

Amphitheater- Vendors offer a variety of food and beverage options at concessions stands located throughout the venue. Food offerings include pizza, hamburgers, french fries, beef on weck, tacos, subs and desserts. Many vendors offer vegetarian options, but no vegan. Beer and wine are normally sold at all events. Valid photo ID required to be served.

Mainstage- Vendors offers a variety of food and beverage options at concessions stands located throughout the venue for most performances. Beer and wine are normally sold at all events Valid photo ID required to be served

No more than two (2) alcoholic beverages may be purchased at one time at all concession stands. Guests possessing alcohol, who do not have acceptable proof of age may be subject to arrest and ejection.

Rain or Shine

All amphitheater shows will go on rain or shine. No refunds (if applicable) will be given in the event of rain.

Severe Weather

In the event of severe weather, Artpark staff in conjunction with New York State Park Police and Security personnel will instruct you to a safe location (Mainstage Theater or your car). If/when it is safe to re-enter the venue the security personnel will re-screen all patrons at security checkpoint.

For all other inquiries, please contact the Artpark Box Office at 716-754-4375