UPDATE FROM ARTPARK REGARDING COVID-19 

July 9, 2020

Dear Artpark Community,

I hope this message finds you well given the current circumstances, and would like to take this opportunity to share some updates on Artpark’s season.

As we navigate through the COVID-19 crisis, we all are feeling a sense of loss in various ways. For some this may be illness or loss of a loved one. Others may be feeling a financial setback. And even more of us are experiencing a loss of normalcy and the events and traditions we look forward to in the spring and summer. The latter is evident in Artpark’s season, which has already realized a number of cancellations or postponements with more anticipated in the coming weeks.


Cancelled events:
Dropkick Murphys & Rancid (May 24)
The Head And The Heart (May 27)
AWOLNATION with Andrew McMahon (May 31)
Vampire Weekend (June 2)
Bright Eyes (June 14)
Andrew Bird and Calexico and Iron & Wine (June 15)
David Gray (July 13)
Saints and Sinners Tour 2020: Big Wreck, Headstones, Moist and The Tea Party (July 16)
 

Rescheduled events:
Joe Russo's Almost Dead (June 19) -- rescheduled to August 20, 2021
Patti LaBelle (June 23) -- rescheduled to June 22, 2021
Buddy Guy (June 30) -- rescheduled to June 29, 2021
King Crimson (July 1) -- rescheduled to June 28, 2021
Barenaked Ladies (July 7) -- rescheduled to July 6, 2021
Tedeschi Trucks Band (July 14) -- rescheduled to July 13, 2021
Brothers Osborne (August 4) -- rescheduled to August 3, 2021
Chicago (August 7) -- rescheduled to July 31, 2021
Chick Corea (August 10) -- rescheduled to August 18, 2021
Wilco + Sleater-Kinney (August 27) -- rescheduled to August 26, 2021

Details on these cancelled and rescheduled events have been communicated to ticket holders. If you have tickets to any of these shows and have not yet received an email, please contact us at [email protected].

Postponed events:
Blue Rodeo, Buffy Sainte-Marie, Rumble, Freightrain (June 28) -- postponed to 2021, date TBA
Earth Wind & Fire (July 18) -- postponed to 2021, date TBA
Bon Iver (July 29) -- posponed to 2021, date TBA
Buffalo Philharmonic Orchestra with Jon Lehrer Dance Company (August 1) -- postponed to 2021, date TBA

Ticket holders for these postponed concerts will be contacted with further details as soon as new dates are confirmed.

If the event(s) you have purchased tickets to are not listed above, please note that we are in regular contact with the artists’ representatives and await their further direction. We appreciate your patience and will share more information as soon as we are able.

However, during these challenging times we take a cue from the nature that surrounds us and move forward. In a number of ways, Artpark is in bloom again with renewed energies and mission-focused initiatives championed by our Board of Directors who are working tirelessly with our professional staff to sustain our operations today and to ensure our upward trajectory.

We recently conducted online auditions for School of Rock, and were moved and impressed by the talented young people from across Western New York who participated. While we regretfully will not be able to move forward with Artpark Theatre Academy this season due to present public health guidelines, we are working on new ways to showcase the abilities of young performers in our community for later in the summer.

Artpark also recently received proposals for a new public mural project and our judges panel selected local artists Rob Lynch & Matt SaGurney (The Solo Roths). They will work collaboratively with our Artpark Bridges partners. Together, they will transform the lower parking lot into an expansive canvas of colorful playfulness that expresses universal connections of shared humanity.

We are also actively developing exciting new ways you can interact with Artpark this summer through creative walking tours / experiences created by international artists. We will share details soon on these and other exciting artistic initiatives, all of which support creation of new work and allow for a healthy experience in our gorgeous park.

During this time we are all reminded of how important the arts are in our lives. Artpark is a not-for-profit organization, presenting over 100 events and programs to 100,000+ people every summer, and ticket purchases, sponsorships, and donations help sustain and grow not only the music programming for the future but the many free and low-cost community arts programs offered all summer long in the park.

We are so thankful for the support we have received from businesses, foundations and individuals in the community. A special gratitude to those who have been making financial contributions, and ticket holders choosing to receive an account credit or donate some or all of the value of their tickets for cancelled concerts. Your generosity during this difficult time inspires us all.

Thank you for your attention and understanding. We will overcome this crisis by working together and helping one another. Your continued support as a ticket buyer, sponsor, donor, member or volunteer helps ensure that Artpark will be there for you and the community tomorrow.


Be well,

Sonia Clark
Executive Director
Artpark

 


Permitted carry-in items

Please note that all carry-in items are subject to security inspection at any time!

  • Small Blankets (Limited size to 2ft x 4ft)
  • Binoculars
  • Small Purses (12" x 6" x 12" or smaller)
  • Small Lawn Chairs Removed from Bag. One per person. Tall/Director-Style chairs not permitted. Chairs not permitted at selected Coors Light Concerts and Mainstage Theater events -- please see event descriptions for specifics.
  • Umbrellas/Ponchos
  • Small Strollers

Prohibited Items

  • Food and drink
  • Ice/Coolers
  • Animals/Pets (except working animals)
  • Backpacks/Duffle Bags/Large Purses
  • Cameras/GoPros/Selfie Sticks
  • Video and recording equipment
  • Large lawn chairs: Director Style Chairs, Lounge Chairs or anything with an attached footrest 
  • Inflatable loungers/"air chairs"
  • Laser Pens
 
  • Bikes/Rollerblades/Skateboards
  • Illegal substances
  • Glass of any kind
  • Weapons, Knives, Fireworks
  • Grills or cooking equipment
  • Any item deemed dangerous or inappropriate

Ticketing

Will Call

Lower Will Call (South 4th Street Entrance) is located in the Artpark Box Office at the Mainstage Theater entrance gate.
Hours Monday-Saturday 10am-4pm, Concert days 10am-9pm

Upper Will Call (Portage Road Entrance) is located in the Information Center next to the Amphitheater entrance gate.
Location Hours: 4pm - 9pm on Amphitheater concert days only.

Tickets

Tickets are available online at www.artpark.net or www.tickets.com, and can be purchased over the phone with any major credit card by calling the Artpark Box Office at 716-754-4375 or 1-888-223-6000. The Box Office is closed for in-person sales until further notice. To purchase tickets in person, please visit the Artpark Box Office, 450 South 4th Street located at the Mainstage Theater entrance across from the Art Gallery.

For outdoor concerts only, an additional Box Office is open 4pm - 9pm on concert days at the Upper entrance gate to the Amphitheater. This Box Office can be accessed via the Portage Rd entrance.

Children

All children regardless of age must present a valid ticket to enter the Amphitheater/Mainstage Theater area.

Groups/Discounts

Group rates/Discounts We currently are not offering group rates/discounts. For VIP Sky Box Sponsorship information, click here.

Canadian Currency

Artpark no longer accepts Canadian currency at the Box Office, Amphitheater Merchandise and at Concession Stands. Credit Cards are accepted at these locations, and there is an ATM located inside the Amphitheater gates. 

 

Exchanges/Refunds

No refunds or exchanges. All Outdoor Amphitheater and Mainstage performances (lawn tickets) are rain or shine, no refunds are given in the event of rain. In the event of an Artpark or Artist cancellation when ticket refunds are issued by the venue, service fees are not refundable.

Lost, Stolen, or Damaged Items

Ticket barcodes can be deactivated and reissued in case they are lost, stolen or damaged. Please contact the Box Office at (716) 754-4375 for more information on this process.


Transportation & Parking

Parking Rates

Outdoor Tuesday & Coors Light Concerts at Artpark Events

Passenger Vehicle $5.00
Motorcycle $3.00
Limousines $18.00
Buses $35.00

Parking Rates

Mainstage Theater Events

Passenger Vehicle $10.00
Motorcycle $5.00
Limousines $18.00
Buses $35.00

Parking Lots

There are four parking lots on location at Artpark. Lots A & B (Upper Lots) are located at the end of Portage Road and Lots C & D (Lower Lots) are located at the end of South Fourth Street. There is restricted parking along Village streets, please park according to posted signage. All of parking Lot C and a portion of Parking Lot D are reserved for Sponsors and VIPs for Tuesday in the Park and Coors Light Concerts at  Artpark events.

Bus/Limousine Parking

Designated parking is available to Buses and Limousines, see parking attendant for availability.

Tailgating

There is no tailgating allowed in the parking lots. Violators will be ticketed and removed from the property. Picnics are permitted in designated areas (picnic tables and shelters).


Special Needs Parking & Transportation

Special Needs Parking

Artpark's Portage Road Lots (Upper Lots) and South 4th Street Lots (Lower Lots) both feature designated parking spaces for handicapped patrons. Although there are designated handicapped parking spaces in both the Upper and Lower Lots, it is recommended that handicapped Amphitheater patrons use the Portage Road entrance. There are many parking spaces available in the Portage Road Lots and they are closest to the handicapped accessible deck or shuttle service for Amphitheater events.

For Mainstage shows the 4th street entrance is recommended for handicapped patrons, with parking available in Lots C & D.

Bus/Limousine Parking

During Amphitheater concerts only, after 4:45pm, there is a complimentary shuttle for handicapped patrons. The shuttle runs from the Upper Command Center down to the amphitheater concert area. Please note that these are the only stops for the shuttle. Patrons interested in using the shuttle service should inquire at the Upper Box office/State Parks Police Command Center.

The shuttle service is not available for Mainstage Theater shows.

Special Needs Seating

Artpark has a deck located just inside the ticket gates at our Portage Road entrance for Amphitheater events and accessible seating located in select areas of the Mainstage Theater.


Entering the Amphitheater

Entrances

Artpark's Outdoor Amphitheater opens to the public at 5pm on event nights, unless otherwise noted. It can be accessed via the Upper Park's Portage Road entrance off of Center Street or through South Fourth Street nearest the Mainstage Theater.

Re-Entry Policy

Once you have entered the gated area of the venue, no re-entry is allowed.

Chairs Policy

Only one chair per person may be carried into the venue. Chairs must be removed from their bags at security checkpoints.

Large lawn chairs, lounge chairs, tall/director style chairs, or anything with an attached footrest are not permitted. 

Bag Policy

No backpacks, duffle bags, large purses/bags are allowed. Purses/bags larger than 12" x 6" x 12" are not permitted in the Venue. Artpark will not be liable for any items left at the security gate.

Security Inspections

All persons and their belongings are subject to inspection upon entering the venue and at anytime on the property.

Front of Stage & GA Bowl Tickets

Ticket holders must present valid dated ticket to enter the gated Front of Stage or GA Bowl areas and obtain a wristband that must be worn for the duration of the show. Entrances are located on either side of the gated area.


Inside the Amphitheater

Police/First Aid/Security

Amphitheater- Police, First Aid, and Security can be contacted at the Command Center near the Upper amphitheater gates or by calling (716) 754-2619. For assistance please address any uniformed staff member.

Mainstage- Police/First Aid/Security can be contacted by inquiring at the Main Concession Stand on the terrace.

 

Canadian Currency

Artpark no longer accepts Canadian currency at the Box Office, Amphitheater Merchandise and at Concession Stands. Credit Cards are accepted at these locations, and there is an ATM located inside the Amphitheater gates. 

 

Lost and Found

Inquiries for lost and found items can be made at the Amphitheater Command Post during outdoor shows.

Inquiries after the event can be made to 716-754-9000 ext 143. Please leave a message and you will be contacted if your item is found.

Smoking

There are 2 designated areas set aside for smokers. One next to the red brick road Amphitheater entrance gate and one at the top of the stairs on the Amphitheater hill.

Solicitations

Any persons without vending permits issued by Artpark are prohibited from soliciting contributions or distributing literature on Artpark property.

Credit Card Policy

The Amphitheater beverage areas accept major credit cards, as do most of the food vendors.

ATM

An ATM Machine is located at next to the merchandise tent for all Amphitheater concerts.
There is no ATM on site for Mainstage Theater Events.

Restrooms

Amphitheater- Full service restrooms are located in the green trailer along the brick road and the south side of the Command Center. There are several locations offering portalets and outdoor sinks around the park.

Mainstage- Full service restrooms are located on the lower terrace level. Entrances are located across from the main concession stand or aisle 3 tunnel.

Emergencies

In the event of an emergency, all uniformed staff will be utilized to direct patrons to a safe area.
Please obey park signage and instructions by uniformed staff.

Merchandise

Amphitheater- The merchandise tent (green tent) is located next to the main bar concession tent (red tent) in Amphitheater. Artpark licensed Merchandise as well as Band Merchandise will be sold from the opening of the gates until the conclusion of the event.

Mainstage- Merchandise is sold only at select events. Inquire with Uniformed staff on the day of show.

Backstage Passes

Backstage Passes are only issued by the bands.
Backstage passes are neither for sale nor issued by Artpark.

Concessions

Amphitheater- Vendors offer a variety of food and beverage options at concessions stands located throughout the venue. Food offerings include pizza, hamburgers, french fries, beef on weck, tacos, subs and desserts. Many vendors offer vegetarian options, but no vegan. Beer and wine are normally sold at all events. Valid photo ID required to be served.

 

Mainstage- Vendors offers a variety of food and beverage options at concessions stands located throughout the venue for most performances. Beer and wine are normally sold at all events Valid photo ID required to be served

No more than two (2) alcoholic beverages may be purchased at one time at all concession stands. Guests possessing alcohol, who do not have acceptable proof of age may be subject to arrest and ejection.

 


Weather Statements

Rain or Shine

All amphitheater shows will go on rain or shine. No refunds (if applicable) will be given in the event of rain.

Severe Weather

In the event of severe weather, Artpark staff in conjunction with New York State Park Police and Security personnel will instruct you to a safe location (Mainstage Theater or your car). If/when it is safe to re-enter the venue the security personnel will re-screen all patrons at security checkpoint.

 

For all other inquiries, please contact the Artpark Box Office at 716-754-4375